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Center Support

We are pleased to announce that we went live with a new Center Support Model that enables CIBMTR Data Operations to deliver a more transparent, flexible, and service-oriented experience for Centers. 

The platform, ServiceNow, replaced our previous processes and how Centers receive assistance and correspondence. 

ServiceNow allows CIBMTR Data Operations to:

  • unify multiple processes and tools into one consistent and integrated system,
  • simplify our Centers experience while expanding support options,
  • increase internal efficiency and resolve issues more quickly, and drive continuous service improvement with better data and metrics.

Beginning May 22, 2019, Centers will no longer have an assigned CRC to answer specific Data Operation questions.  Any questions that would have been directed to your CRC, must be submitted via Center Support in the ServiceNow application.

Bookmark the ServiceNow link to gain quick access: 

ServiceNow Announcement to Centers

Center CSC Letter

ServiceNow Reference Guide 

Transplant Centers

Apheresis, Collection, and Donor Centers

ServiceNow Training Video

*password is "service"

Transplant Centers

Apheresis, Collections, and Donor Centers


Contact Eileen Tuschl, Customer Service and Education Manager, at or Angela Hauck, Center Support Supervisor, at

Access data management training
Last Updated: 6/14/2019 12:11 PM