We are pleased to announce that we went live with a new Center Support Model that enables CIBMTR Data Operations to deliver a more transparent, flexible, and service-oriented experience for Centers.
The platform, ServiceNow, replaced our previous processes and how Centers receive assistance and correspondence.
ServiceNow allows CIBMTR Data Operations to:
- unify multiple processes and tools into one consistent and integrated system,
- simplify our Centers experience while expanding support options,
- increase internal efficiency and resolve issues more quickly, and drive continuous service improvement with better data and metrics.
Beginning May 22, 2019, Centers will no longer have an assigned CRC to answer specific Data Operation questions. Any questions that would have been directed to your CRC, must be submitted via Center Support in the ServiceNow application.
Bookmark the ServiceNow link to gain quick access:
https://nmdp.service-now.com/csm
Job Aids
Electronic Resources
ServiceNow Announcement to Centers
Center CSC Letter
ServiceNow Onboarding
Reference Guide
Training Video
*password is "service"
Questions?
Contact Eileen Tuschl, Customer Service and Education Manager, at etuschl@mcw.edu or Angela Hauck, Center Support Supervisor, at ahauck@nmdp.org
