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Center Information Management

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CIBMTR Center Information Management

Updates to Center and Staff Information

CIBMTR needs to keep your staff and center information up-to-date in our database. Having correct information enables access to FormsNet3, the CIBMTR Portal applications, and ensures your staff gets important announcements and training information.

Submit all center information changes in ServiceNow:

  • Center changes
    • New center address, website or phone number
    • Request a reporting-level change form
    • Request a change in transplant types performed form 
Log into ServiceNow to make changes or request a change form.

Submit all staff information changes in the Network Partner Portal


All changes in staff information must be submitted by your center's primary data manager or medical director in the Network Partner Portal. Examples include:

  • Add all new staff members including a new medical director, data managers, and other staff.
  • New primary data manager (IMPORTANT: Always add a new primary data manager before removing the current primary data manager so you don't lose access to the online form! The medical director is the backup if the primary contact is unavailable.)
  • Changes in job roles at the center

CIBMTR/Be The Match Systems Application Access

The primary data manager or medical director must:

1) Login to the Network Partner Portal to make a new account. Use "Create User" for a brand new person. Use "Modify User" for a user who already has an NMDP account (for example, at a transplant center.) if unsure, try "Modify User" and search for the person using their email address.

2) Once a new user is created the requestor will receive account details for the user and the initial password.

3) A modified user will keep the same username and password they already have.

4) NEW: Some individuals many not need to use FormsNet3, but please add them to your staff in the Network Partner Portal so they have access to ServiceNow and will be ready to get access to the CIBMTR Portal (if desired.)

Center personnel can be added as:

  • Primary Data Manager (one per center)
  • Medical Director (one per center)
  • Data Manager
  • Staff (no FormsNet3 access, but access to ServiceNow and CIBMTR Portal (if desired.)

Other reasons for using the Network Partner Portal:

  • Modify or delete user accounts
  • Update names and email addresses in applications
  • Make changes to security roles
  • Transfer the primary data manager role to a new person (always give the role to the new person before removing it from the current person's account so access is not lost! The medical director is the backup if the primary contact is unavailable.)


Last Updated: 9/5/2019 9:02 AM
CIBMTR